FAQ

Booking a service with MARS is straightforward and convenient. You can schedule a service anytime by visiting our website. Simply look for the red button in the upper right hand corner and follow the prompts to complete your booking. If you prefer a more personal touch, feel free to give us a call at 843-729-5421, and we'd be happy to schedule your appointment for you. Our friendly team is always ready to assist you with any queries or specific requirements you may have.

At MARS - Modern Appliance Repair Service, we pride ourselves on being able to service all brands of appliances, whether they are new or old. This includes a wide range of household appliances such as refrigerators, ovens, dishwashers, washing machines, and dryers. To ensure a quick and accurate diagnosis of your appliance issue, all we require is specific information from your appliance. This typically includes the model number, serial number, and a brief description of the problem you're experiencing. Having this information on hand allows our technicians to efficiently focus on identifying and fixing the problem, ultimately saving you time and inconvenience.

At MARS - Modern Appliance Repair Service, we are committed to providing reliable and accessible service to our clients. Our regular operating hours are from Monday through Friday, 9 am to 6 pm. While we are usually closed on Saturdays and Sundays, we understand that project timelines can be critical. Therefore, we offer flexibility for project completion outside of our standard hours if a project requires it. Please contact us in advance to arrange any necessary accommodations, and we will do our best to meet your needs.

At MARS, we strive to provide transparent and straightforward pricing for our appliance repair services. Our standard flat rate fee is $125, which covers both the diagnostic and any required service. For refrigerator repairs, our flat rate is $150 due to the complexity and specialized tools required. If your appliance requires additional parts, the cost of these parts will be added to your bill. Additionally, there's a labor fee ranging from $75 to $100 for installing the parts, depending on the complexity of the task. This clear pricing structure ensures that you know exactly what to expect, with no hidden fees or surprises.